At Convergys, we’re a global leader in relationship management. We deliver a broad range of customer solutions, backed by technology, business analytics and consulting services that help create valuable relationships between our clients and their customers.
Convergys is uniquely and exclusively focused on helping our clients make smarter decisions about enhancing their relationships with customers to improve business performance. We help our clients recruit, service and retain customers using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness – while decreasing costs. This approach has made us a global leader for more than 30 years.
Headquartered in Cincinnati, Ohio, Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.
Our Executive Committee Provides Leadership for Our Global Team
President and Chief Executive Officer
Chief Financial Officer
Senior Vice President, Human Resources
Senior Vice President, General Counsel and Corporate Secretary
Jeffrey (Jeff) Fox is president and chief executive officer of Convergys Corporation, a global leader in relationship management.
Jeff provides direction and leadership to the Company and is responsible for the achievement of the Companys strategy and mission, annual goals, and yearly revenue and profitability targets. All lines of business and business unit presidents report directly to Jeff, as do the chief financial officer, the general counsel and corporate secretary, and the senior vice president of human resources.
Jeff became a member of the Convergys Board of Directors in February 2009. He was appointed Convergys president and CEO in February 2010.
Prior to his association with Convergys, Jeff founded and served as CEO and partner of The Circumference Group, a technology and telecommunications consulting and investment firm.
From 1996 to 2009, Jeff held management positions at Alltel Corporation, including Chief Operating Officer; Group President-Shared Services, supporting Alltel’s wireline and wireless operations; and Group President-Alltel Information Services, responsible for software, professional services, and outsourcing to top tier global financial institutions. Alltel was the fifth largest wireless company in the United States before its acquisition by Verizon in January 2009.
Prior to joining Alltel, Jeff worked in investment banking for 10 years with Stephens Inc., preceeded by two years with Merrill Lynch. Jeff specialized in M&A advisory services for public and private companies.
Jeff is a graduate of Duke University with a bachelors degree in economics.
Earl Shanks is chief financial officer of Convergys Corporation, a global leader in relationship management.
Earl is responsible for managing the financial risks of the company, with oversight for corporate strategic development, financial planning and reporting, marketing, and investor relations. He reports to Jeff Fox, president and chief executive officer of Convergys.
Prior to joining Convergys, Shanks served in several senior executive positions with NCR Corporation, including senior vice president and chief financial officer, vice president of corporate finance, vice president and corporate controller, treasurer, and head of mergers and acquisitions. Previously, Shanks held a series of increasingly responsible positions with Fruit of the Loom, Farley Industries Inc. and Peat Marwick International.
Earl earned both his bachelor’s degree in organizational behavior and his master’s degree in accounting from the University of Illinois.
Clark Handy is senior vice president of Human Resources for Convergys Corporation, a global leader in relationship management.
Clark is responsible for leading the development and implementation of human resource programs and processes for Convergys’ employees worldwide. Clark reports to Jeff Fox, president and chief executive officer of Convergys.
Before joining Convergys, Handy held several executive level positions including executive vice president of Human Resources at Teleflex, Inc., and vice president of Human Resources in both the Global Research and Development, and Global Supply Chain divisions of Wyeth Pharmaceuticals. Handy also held senior management roles in manufacturing, logistics and human resources at Georgia-Pacific, James River, and Hallmark Cards, Inc.
Clark earned his bachelor’s degree from the United States Naval Academy in Annapolis. He served in the United States Navy and retired from the Naval Reserve with the rank of commander.
Karen Bowman is Senior Vice President, General Counsel and Corporate Secretary of Convergys Corporation, a global leader in relationship management.
Karen is responsible for overseeing activities and transactions related to Convergys’ corporate securities and legal compliance, contract management and administration, risk management, mergers and acquisitions, global business relations, corporate social responsibility, business ethics and compliance, and employment and labor relations. Karen reports to Jeff Fox, president and chief executive officer of Convergys.
Prior to her current appointment, Bowman was president of the Company’s HR Management (formerly Employee Care) line of business.
Before joining Convergys, Bowman was associated with the Frost & Jacobs firm and the Varnum, Riddering, Schmidt & Howlett firm, where she concentrated on complex business reorganizations and business litigation. Bowman is licensed to practice law in both Ohio and Michigan.
Karen earned her bachelor’s degree in political science, with highest honors, from the University of Oklahoma and a juris doctorate degree from Wake Forest University School of Law.